"User satisfaction is inversely proportional to user expectation." This statement reflects the difficulty of making the customers of a service happy. Choose the best answer pair from the list that fills in the blanks in the following sentence to explain one aspect of what this statement means. When a user expects (0) he/she is more likely to be (ii) the service delivered. O () little from a service, (ii) sad about buying O 0 a lot from a service, (ii) disappointed with O (1) miracles, (ll) ecstatic about the quality O i) nothing, (ii) angry with