User Support Management - Support specialists, who are assigned a special project, should know the basics of project management. Project management is a step-by-step work plan and process designed to reach a specific goal. Match each step with the statement that best describes it. Question 1 options: Project Definition Project Termination Project Planning Project Monitoring Project Implementation 1. Includes the preliminary work to define the scope of the project 2. Includes dividing the project into specific tasks or objectives. 3. This phase of a project is where the real work gets done. 4. During this step/phase, scope creep is a major concern of a project manager. 5. Includes the project manager writing a final project report