Question: USING A SIMULATION APPROACH(SIMQUICK): National Bank currently employs a single teller to assist customers over their lunch breaks. The typical arrival rate of customers is

USING A SIMULATION APPROACH(SIMQUICK):

  1. National Bank currently employs a single teller to assist customers over their lunch breaks. The typical arrival rate of customers is 11 people per hour where the teller can service people at a rate of 12 customers per hour. Assuming the standard assumptions of queuing models are met, find the following:
    1. The utilization of the teller
    2. The average number of customers in line
    3. The average time a customer waits before it seeing the teller
    4. The average time a customer spends in the service system

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