Using Emotional Intelligence to Show You Care Managers need to be prepared to handle employee situations with empathy and emotional intelligence (EQ). The goal of this activity is to demonstrate sincere interest in others and show your emotional intelligence in challenging situations. Wang-Li, an engineer at Cog Engineering, just learned that he must fly back home to China for a family emergency. How do his managers react to his telling them about the situation? How would you? Click the button to watch the video. Then, answer the questions that follow. work, Wang-Li approaches both Fran and Luke about his family's situation. Fran multitasks while talking to Wang-Li, while Luke mediately puts aside what he is doing to talk to Wang-Li. Fran fails to pay attention to Wang-Li's nonverbal communication, hile Luke immediately pays attention to Wang-Li and asks a variety of questions. Which element of EQ relies most on paying tention to nonverbal communication and listening? Multiple Choice O empathy O emotional hijacking X emotional hijacking X relationship management self-management self-awareness