Using information from the scenario and your textbook, answer the following questions. Outside research is not necessary.

Six veteran sales representatives report directly to you.

As $$the new person,$$ explain how you can build trust and establish credibility with your team.

Since the interpersonal communication process will be an integral part of your new job, list $2$ factors of Emotional Intelligence $($EI$)$ that you would need to be aware of and explain how this awareness will contribute to your ability to effectively communicate with Quentin, Lexis and Brenda. Be sure to choose $2$ of the $4$ factors listed in your textbook.

Select $3$ barriers to effective listening $($from the list of $9$ in your textbook$)$ and describe how each can cause a manager to lose credibility with Quentin, Lexis and Brenda.