using key outcomes and kpis above to answer below: Develop measurable criteria which you will use to base your questions for the individual appraisals on. a. The criteria need to be measurable e.g. in form of a rating scale that measures the level of performance. b. Ensure that each of the key aspects listed below are incorporated into the key outcomes and key performance indicators. c. Compile these criteria into a checklist for each job role that can be used for monitoring the effectiveness of staff as they perform their day-to-day duties in Assessment 3, Practical Observation. Key Aspects: adherence to procedures cost minimisation customer service standards level of accuracy in work personal presentation productivity punctuality response times team interaction waste minimisation