1.Develop measurable criteria which you will use to base your questions for the individual appraisals on.

a.The criteria need to be measurable e.g. in form of a rating scale that measures the level of performance.

b.Ensure that each of the key aspects listed below are incorporated into the key outcomes and key performance indicators.

c.Compile these criteria into a checklist for each job role that can be used for monitoring the effectiveness of staff as they perform their day-to-day duties in Assessment 3, Practical Observation.

Key Aspects:

adherence to procedures

cost minimisation

customer service standards

level of accuracy in work

personal presentation

productivity

punctuality

response times

team interaction

waste minimisation

2.Develop the annual performance review document addressing the criteria developed in Question 3 which will be used for the staff performance appraisal

See example review templates at:

https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice-guides/managing-underperformance

http://www.business.vic.gov.au/hiring-and-managing-staff/staff-management/review-staff-performance

Note: if a sample template is selected, you must amend the existing criteria therein to reflect those you have developed in Question 3.