Using numbers and showing your work please perform current process calculations, net benefit calculations and payback calculations. Also draw out the current process and how things currently run in the business.

      

In mid-January of 2016, Melissa Brown, president of BonaVista Pools Limited (BonaVista), and Peter Brown, vice-president of BonaVista, met at their office in Toronto, Ontario, to discuss plans for the upcoming production season. Earlier that month, Melissa and Peter had received notice that their senior nozzle operator would be resigning to start a new career and that their second senior nozzle operator was injured and unable to work for the upcoming season. BonaVista was faced with the absence of their two most highly-trained employees, who oversaw an extremely important step in the pool production process. Anticipating a busy season, Melissa and Peter knew they needed to make a decision soon about how to handle the loss of their two senior nozzle operators. BONAVISTA POOLS Bona Vista was founded in 1969 under the name ValMar Toronto, a subsidiary of ValMar Pools in Montreal. At the time, Ken Valois, president of ValMar Pools, had tasked his cousin, Bob Brown, with managing the Toronto branch of the company. From 1969 to 1978, ValMar Toronto installed over 1,000 pools within the Greater Toronto Area (GTA). Bob was confident that this was just the beginning of the company's growth within the region and decided to purchase ValMar's Toronto operations in 1979. Bob renamed the business BonaVista Pools, and phased out the ValMar brand by 1982. From that point forward, the business ran under Bob's management and vision (see Exhibit 1). When Bob took over, the core focus of the business was to build shotcrete swimming pools. Over the years, Bona Vista developed a much more customized, high-end pool design-build process (see Exhibit 2). The business grew to include a service department and retail sales team in the GTA, with approximately 85 per cent of BonaVista's sales being within two hours of the downtown Toronto area. All five of Bob's children grew up working in the business in some way, and ultimately his daughter Melissa (P.Eng and EMBA from the Ivey Business School) and son Peter (BBA) chose to take over when Bob retired in 2002. By that time, BonaVista was well known in the GTA as a premier, custom concrete- pool builder and service provider, a reputation it still currently enjoyed. 1 A mixture of cement, sand, and water applied through a pressure hose, producing a dense hard layer of concrete.