Question: using the Baldridge Excellence Builder for each paragraph what are the Levels of assessment. the level of assessments I am needing to use is (reactive,
using the Baldridge Excellence Builder for each paragraph what are the Levels of assessment. the level of assessments I am needing to use is (reactive, early, mature and role model.)
the topics I chose for each paragraph is
leadership
strategy
customer
measurement
workforce
operation
results
I provided the information I wrote for each paragraph for you to see what I said about each topic.
Based on the Baldrige Criteria, I estimate Walmart's level of organizational excellence to be very high. Here is my assessment of Walmart's performance in each category. Leadership is one. Walmart's leadership team has a clear vision and strategy for the company, which is supported by effective communication and engagement with employees and stakeholders. They also prioritize innovation and sustainability, as evidenced by their recent initiatives in renewable energy, waste reduction, and supply chain transparency (Corporate, 2023, para.4)
Strategy is the second one. Walmart has a well-defined and well-implemented strategy that aligns with the needs of its customers and the market. They invest heavily in technology and data analytics to optimize operations and improve customer experience (Walmart Staff, 2017, para.2).
Customers being third, Walmart strongly emphasizes understanding and meeting their customer's needs, as evidenced by their customer-centric policies and initiatives such as their "Everyday Low Price" guarantee, easy returns, and personalized recommendations (2020, slides 9,12,14)
Measurement, Analysis, and Knowledge Management are fourth. Walmart has a robust system for measuring and analyzing its performance across various metrics, including customer satisfaction, employee engagement, and financial performance. They also have a strong culture of continuous improvement and innovation. (2020, slides 18 &65).
Workforce being fifth, Walmart values its workforce and invests heavily in training, development, and recognition programs. They also prioritize diversity, inclusion, and equal opportunities, as evidenced by their recent initiatives in hiring and promoting more women and people of color (2020, slide 13).
Operations being sixth, Walmart has a highly efficient and effective operations system that leverages technology, data analytics, and lean principles. They also prioritize sustainability and social responsibility in their supply chain and operations (2020, slide 29).
Results being seventh, Walmart has a strong track record of achieving excellent financial and non-financial results, including high customer satisfaction, employee engagement, and community impact. They also have a strong reputation for ethical and responsible business practices (2020, slide 5).
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