Using the basic concepts, principles, procedures and techniques learned in production operation management, Create a public awareness campaign on how to achieve customer satisfaction. Be ready to present them afterwards. Barriers or problems in achieving customer satisfaction should be identified prior to creation of the product Strategies on how to solve the said problems or barriers should be determined. Barriers and strategies should be visible to the public awareness campaign product to be produced An accurate , original and interesting public awareness campaign product should be produced Content of the public awareness campaign product should be related to the things discussed in the Production Operation and TQM