Using the concept of the Management Process, prepare a case analysis and provide summary and possible recommendations to your client so that they will not face a similar incident when they launch their products. In your analysis outline what you think Johnson& Johnson did right and what they did wrong?

2. CHICAGO TYLENOL MURDERS On September 29, 1982, 12-year-old Mary Kelleman of Chicago, Illinois, suddenly passed away after consuming an Extra-Strength Tylenol capsule. Later that day, in a neighboring Chicago suburb, a man named Adam Janus also mysteriously died after taking the same medication. Two members of his family, after also ingesting the Tylenol, soon died as well. Three more victims in the surrounding area suffered the same fate, and it did not take long for the link between the deaths and Tylenol to be discovered by the authorities. This strange string of deaths revealed that the Tylenol capsules had been laced with potassium cyanide. The bottles that had been tampered with all came from different factories, yet the victims were all within the Chicago area. This meant that the tampering had not occurred at the production level, but rather with in the stores themselves. The manufacturer of Tylenol, Johnson & Johnson, immediately cut all production and advertisements of Tylenol, and advised the publicnot to take any medicine with acetaminophen in it After the discovery that only capsules had been tampered with, the company offered to replace all purchased capsules. Due to this incident, stricter standards to prevent pharmaceutical tampering were soon implemented such as, tamper-resistant packaging and tampering with medications becoming a federal crime. Another big change was going from a capsule to a solid caplet in the shape of a capsule, as the capsules were found easier to tamper with withoutany noticeable signs of tampering. L You are a consultant hired by a new start-up drug company that has developed a revolutionary new pain medicine. The drug has been approved for production and will be distributed to drug stores within the next 3 months. The company has asked you for guidance on they can avoid a similar type of crisis. Tha