Using the Deming Cycle, Determine the improtant quality characteristics inherent in this process and suggest possible improvements in this $9$ step process.

$1.$customer pulls up

$2.$ bell rings inside

$3.$ employee says $"$ May I help you"

$4.$ Customer gives order

$5.$ Employee repeats or gives total$/$ customer waits and drives though

$6.$ employee process order$/$ customer and food reach window

$7.$ employee repeats total

$8.$ customer gives money

$9.$ employee gives food$/$ change

$9.$ customer pulls away