Using the Highly Reliable Organization Matrix. complete the matrix by typing in the elements which meet the criteria in rows and columns. Describe each element briefly, give an example as to how this can be met in a long-term care facility, and explain the expected impact on patient care.

Based on the results of the Highly Reliable Organization Matrix, write a 1- to 2-page executive summary to the board of directors of the long-term care organization, describing elements which meet the criteria from the matrix and how any missing elements of the criteria for excellence can be met. Please I would be glad if you could put the following below on excel. thanks.

Criteria for performance excellence Inpatient, Skilled nursing, Ambulatory care, Public hospitals, Private/not for profit

Leadership

Strategic planning

Customer and market focus

Measurement, analysis, and knowledge management

Human resource focus

Process management

Business/organizational performance results