Question: Using the information below, answer the following questions. You work for a local retailer with a large store that employs 6 0 customer service associates.
Using the information below, answer the following questions.
You work for a local retailer with a large store that employs customer service associates. Currently, the store has a turnover rate among customer service employees. During the last year, you were able to track the costs incurred each time someone left. This is the data you have:
Separation costs $
Hiring costs $
Training costs $
Lost productivity $
Total $
The store has been in business for several years, but the owner has decided to begin making some changes.
The owner has decided to implement a different training program with new hires. The new program costs $ per person. Incorporating this new change, what is the new annual cost of turnover, considering both the raise and the increased number of interviews?
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