Question: Using the information below, answer the following questions. You work for a local retailer with a large store that employs 6 0 customer service associates.

Using the information below, answer the following questions.
You work for a local retailer with a large store that employs 60 customer service associates. Currently, the store has a 75% turnover rate among customer service employees. During the last year, you were able to track the costs incurred each time someone left. This is the data you have:
Separation costs $1,400
Hiring costs $3,450
Training costs $2,180
Lost productivity $1,930
Total $8,960
The store has been in business for several years, but the owner has decided to begin making some changes.
The owner has decided to implement a different training program with new hires. The new program costs $2,750 per person. Incorporating this new change, what is the new annual cost of turnover, considering both the 5% raise and the increased number of interviews?

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