Question: Using the information below, answer the following questions. You work for a local retailer with a large store that employs 6 0 customer service associates.

Using the information below, answer the following questions.
You work for a local retailer with a large store that employs 60 customer service associates. Currently, the store has a 75% turnover rate among customer service employees. During the last year, you were able to track the costs incurred each time someone left. This is the data you have:
Separation costs $1,400
Hiring costs $3,450
Training costs $2,180
Lost productivity $1,930
Total $8,960
The store has been in business for several years, but the owner has decided to begin making some changes.
How much are you spending annually on turnover costs?
The owner gave a 5% raise, which reduced turnover by 15%. How much will the company save with this reduced turnover rate? Note your answer should be the amount saved, not the new annual cost of turnover.
The owner asked you to interview an additional eight applicants for each open position. You spend one hour processing information and interviewing each applicant. Your hourly rate is $35. How much will the hiring costs associated with turnover be due to this change?
What will the new annual cost of turnover be, considering both the effects of the raise and the increased number of interviews?
The owner has decided to implement a different training program with new hires. The new program costs $2,750 per person. Incorporating this new change, what is the new annual cost of turnover, considering both the 5% raise and the increased number of interviews?

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