Question: Using the ITIL v3 lifecycle, what phase, process and functions would be involved in handling a request from users who have forgotten their password? Use

Using the ITIL v3 lifecycle, what phase, process and functions would be involved in handling a request from users who have forgotten their password? Use ITILV 3 to explain

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1. Identify your reference point when making a decision based on an element of risk.

3. If there are reasonable alternatives, think about your decisions based on the different reference points and see if there are any contradictions in the decisions.

4. It is only at this point that you can give the problem your full attention in relation to the various ways you have framed the problem.