Using the questions below, write a brief analysis of the audience for each of the following communication tasks. Communication Tasks:-

a. A letter to Fido explaining the difficulties you have with your office internet connection.

b.A letter to Rona requesting a refund for a hot water tank you purchased recently.

c. A letter to your sons orthodontist about a missed appointment. Their office charges $50.00 per missed appointment. The orthodontist requires 48 hours notice for cancellations of bookings, and it is now three days after your appointment.

d. An e-mail message to BCIT requesting information about entrance requirements into a program of your choice. The details on the program website are useful but not sufficient since you have specific questions about your current credentials acquired overseas.

Asking the Right Questions to Profile Your Audience (Support Questions:Not all these questions may apply to all the situations listed above.)

PRIMARY AUDIENCE:-

Who is my primary reader or listener?

What is my personal and professional relationship with that person?

What position does the individual hold in the organization?

How much does that person know about the subject?

What do I know about that persons education, beliefs, culture, and attitudes?

Should I expect a neutral, positive, or negative response to my message?

And how should you adjust your message according to your audiences response?

SECONDARY AUDIENCE:

Who might see this message after the primary audience?

How do these people differ from the primary audience