Using the scenario below outline what you need to do to prepare for the conciliation.

You have been managing a dispute between one of your landlords and a tenant over the payment of an account of $5,000.00 for replacing an air-conditioning system in the tenanted property. The tenants allege that the air-conditioning system was faulty and that liability for replacement rests with the landlord. The landlord alleges that the issues with the air- conditioning system were the result of misuse by the tenant and that responsibility for the cost of the replacement rests with the tenant. The tenant has refused to pay. Neither party believe this constitutes a breach of the tenancy agreement, however the landlord wants to apply to QCAT for a hearing to recover the amount of the invoice. You inform the landlord that before applying to QCAT, they must attempt to resolve the matter through the RTA's conciliation/dispute resolution process. The landlord has agreed and requests you attend the conciliation on their behalf. The landlord would accept a negotiated solution to the dispute rather than go to the expense and risk of proceeding to a hearing