Using the STAR method $($Situation$,$ Task, Action, Result$),$ response to the interview question "Can you tell us about a time when you were required to provide remote EUC or desktop support services to a client? $$ How did you go about to ensure compliance with the service level agreement and improved incident resolution$/$customer satisfaction? $$ What specific approaches and procedures did you implement? $$ How effective were these? Also tell us what you learned in the process.