Using the three (3) mini cases,

1. HR Manager's Quandary

KaTina Landry, a 45-year-old African American woman, was hired as the VP of Human Resources and Chief Diversity Officer (CDO) at BayLeafBumble Industries, Inc. (BLBI) to revamp their HR practices and develop and implement a strategic diversity plan.

2. Azzinac Security, Inc. Call Center Issues

Azzinac Security, Inc. is a growing home security firm with about 200 employees, including more than 100 call center representatives.

3. LGBTQ Harassment at Blue Ruler

Blue Ruler is a successful corner restaurant and bar in the Midwest, in a small college town which is the capital of the state. The typical customers' ages range from the late twenties to the early forties, with most being in the early thirties.

answer the following questions:

1. Explain the DEI-related conflicts or issues presented in each mini-case. Apply appropriate terms and concepts as provided in the course resources.
2. For each of the mini cases, propose at least one skill covered in the course that can be applied to improve the outcome or resolution of the issue(s) in the case. Describe the skill and explain how it will lead to improvement. Select at least 3 different skills overall.