Question: Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx and utilizing the Improve phase of the DMAIC process... What changes will be made in order to improve? What tools

Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx

and utilizing the Improve phase of the DMAIC process...

What changes will be made in order to improve?

What tools and techniques for managing change will be utilized?

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