Question: Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx What is the performance gap? Why is it important? What tools and techniques from the Define phase of the DMAIC

Using this case study: https://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/TheCrowdedClinic.aspx

What is the performance gap?

Why is it important?

What tools and techniques from the Define phase of the DMAIC process should be used for managing change?

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