Using your scenario choose a particular problem that may arise and use DMAIC tools to address the issue. You should include a description of each stage of DMAIC for your particular problem, including tollgates. You should also include the following:

(i) A project description

(ii) Develop a flowchart for the process. Identify the value-added and non-value-added activities/features.

(iii) Identify CTQ characteristics

(iv) A SIPOC diagram

(v) Description of chance and assignable causes

(vi) A control action plan

(vii) A cause and effect diagram

(viii) A defect concentration diagram, if applicable.

(ix) Check sheet

(x) Value stream Map.

(xi) Develop a demerit system, identifying 2 defects for each class. Justify your choice of weights.

Charts and diagrams should be constructed using R or other software whenever possible. Other charts should be constructed in Word (for example). Pencil drawn diagrams are not acceptable.