Question: utilizes four steps - identify, differentiate, interact, and customize - to facilitate a relationship with consumers. A . Customer relationship management ( CRM ) B

utilizes four steps-identify, differentiate, interact, and customize-to facilitate a relationship with
consumers.
A. Customer relationship management (CRM)
B. Sentiment analysis
C. Touchpoint
D. Marketing analytics
E. One-to-one marketing
utilizes four steps-identify, differentiate, interact, and customize-to facilitate a relationship with

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