Question: V. Q&A about Kano Model for Service Design (8 points) Please find an example from the entertainment industry (sports, TV, film, music, video game etc),

V. Q&A about Kano Model for Service Design (8

V. Q&A about Kano Model for Service Design (8 points) Please find an example from the entertainment industry (sports, TV, film, music, video game etc), then use Kano model to analyze its service features: what service elements are considered basic, performance, and excitement features, respectively. Furthermore, please provide an example illustrating service feature shifts from being excitement to being basic over time

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