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Question one Answer True/false 1) Process decisions are strategic in nature. 2) No process can exist without at least one product or service. 3) Supply chain processes are simply business processes that have either external customers or external suppliers. 4) Processes, by their nature, are found only in the operations function of an organization. 5) Process structure is the mix of equipment and human skills in a process. 6) Process analysis is the documentation and detailed understanding of how work is performed and how it can be redesigned. 7) The four core processes that merit thorough analysis are supplier relationship, new service/product development, order fulfillment, and service/product recovery. 8) An employee suggestion system can be an effective method for identifying processes that need improvement. 9) Performance measures that are established for a process are known as metrics. 10) Process improvement teams that focus on processes that cut across departmentalboundaries have the silo mentality