1. Value chain analysis lets you examine your internal resources/activities in order to see if they can be a source of competitive advantage or disadvantage.

   True

   False

2.

Value proposition: a statement that a company uses to convince customers that its product/service is cheaper than a competitors product/service.

True

False

3.

Check ALL that apply (and only those that apply).

A way companies gain competitive advantage through differentiating their products is:

		New products offered regularly
		High levels of customer service
		Multiple delivery options
		Excellent designs