Virgin Atlantic has a TV commercial that dramatically portrays their engineers, pilots and cabin crew as being born differently and having superpowers. One flight attendant can predict what happens in a few seconds (e.g., customer sneezes) and prepare customers in advance (e.g., provide a napkin). Another attendant is so charming that whoever sees her feel immediately happier. 

Discuss how would this influence customer satisfaction?

Answer rating: 100% (QA)

This Virgin Atlantic TV commercial that shows their staff as having superpowers can significantly in... View the full answer