Virtual teamwork has become much more ubiquitous in recent years. 

When teams are in virtual mode, members communicate through one or more technologies, such as text, email, phone, discussion boards, shared documents, or video conferencing. 

1. Based on what you know about the communication process (e.g., Figure 9.2) and tips for effective listening (e.g., Table 9.1), as described by Kinicki, (a) discuss two ways in which communication technology could undermine teamwork effectiveness and (b) two ways in which it could enhance teamwork effectiveness. 

2. Crucial conversations may need to occur virtually. What is a crucial conversation? Based on our course material, what advice would you offer someone on a virtual team for approaching a teammate about that person's disrespectful behavior toward other team members? Provide a hypothetical example to illustrate your recommendation(s). Cite and explain key concepts from our course material. 

3. Can virtual teams perform as well or better than in-person teams on highly collaborative team tasks requiring complex problem-solving and creativity? Take a yes or no position and make your case based on course material that you cite.