Voltes V Sdn.Bhd is a freight forwarder firm specialized in import export business in the country. The customers are usually small and medium corporate clients doing trading business. The industry has been filled with numerous small and medium competitors. Some competitors are so small that they have only an office. Some are so huge that they even has their own haulage (fleet of trucks) to do local transportation. In recent days, however, the pandemic Covid-19 has seriously affected the business. The slowdown economy makes the company business to a still. Mr. Ho, the general manager of the freight forwarder company, has been thinking to expand the freight forwarder business to open more outlets for the company. He also knows that the bank interest rate is quite low nowadays due to the slow economy. It is time to expand the business now. Besides, owning more assets means the company value will increase and it can be sold at a high price, just in case the owner wants to retire and sell it off. But Mr. Ho also knows that the concept of quality management will come in as the company grows bigger. The ISO certification will be needed for the clients to recognize the operations of the company. With ICO coming in, concept such as continuous improve will be extra workload for the management. At present, he needs to make a decision in these 2 days. Mr. Ho is still pondering if the expansion plan should be carried out.

Imagine that you are in Mr. Hos position. Give one decision to be made to face the current business environment. Explain your reasons.