Warm transfers are when agents wait on the line to speak to the next department prior to

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Warm transfers are when agents wait on the line to speak to the next department prior to transferring the student. How long should the agent wait on the line before the agent will need to cold transfer the student and utilize the Cisco Finesse Transfer Utility Tool? 5 minutes 1 minute The agent should always complete a cold transfer. 2 minutes

Posted Date: May 18, 2024 03:09 PM

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Warm transfers are when agents wait on the line to speak to the next department prior to

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