Question: WBS Dictionary IT Support Services 1.1 City Hall IT Support 1.2 Police IT Support 1.3 Public Works IT Support 1.4 Water Department IT Support 1.5

WBS Dictionary

IT Support Services

1.1 City Hall IT Support

1.2 Police IT Support

1.3 Public Works IT Support

1.4 Water Department IT Support

1.5 Vision Center IT Support

City Hall IT Support

2.1 Network Maintenance

2.2 Software Installation and Updates

2.3 Hardware Troubleshooting and Maintenance

2.4 System Security

Police IT Support

3.1 Security System Maintenance

3.2 Database Management

3.3 Mobile Device Support

3.4 Data Encryption

Public Works IT Support

4.1 Asset Management Software Support

4.2 GIS System Maintenance

4.3 Fleet Management Software Support

Water Department IT Support

5.1 SCADA System Maintenance

5.2 Water Quality Monitoring Software Support

5.3 Integrate Billing System

Visitor Center IT Support

6.1 Point of Sale (POS) System Maintenance

6.2 Ticketing Software Support

6.3 Website Maintenance and Updates

6.4 Staff training

On-Site Technician Support

7.1 Full-Time Technician

7.2 Temporary Technician

7.3 Manage Inventory

7.4 Update documentation

7.5 Adhere Safety Protocols

Emergency Support

8.1 Weekend and Evening Work

8.2 Remote Help Desk

8.3 On-call Support

8.4 Back-up Procedures

System Updates

9.1 After-Hours Updates

9.2 Remote Update Support

9.3 Patch Management

Strategic Planning

10.1 On-Site Strategic Planning

10.2 Off-Site Strategic Planning

10.3 Execution of Strategic Plan

10.4 Risk Assessment

10.5 Stakeholder Engagement

Administrative Services

11.1 Documentation Management

11.2 Reporting and Analysis

11.3 Resource Allocation

11.4 Policy Development

Security Services

12.1 Threat Monitoring

12.2 Security Audits

12.3 Compliance Monitoring

12.4 Incident Response

Systems Maintenance

13.1 Routine Maintenance

13.2 Preventive Maintenance

13.3 Hardware Updates

13.4 Licensing Management

Training and Knowledge Transfer

14.1 End-User Training

14.2 Knowledge Transfer Sessions

14.3 Monitoring Programs

14.4 Technical Documentation

Customer Satisfaction

15.1 Feedback Collection

15.2 Issue Resolution

15.3 Focus groups

Creating a Work Breakdown structure organizational chart for the above WBS dictionary

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