1. We discussed the four steps and common tools in root cause analysis. What is the value of the second step, check sheets?

   1. It categorizes defects instead of just count them

   2. It determines what measure to put on control charts?

   3. It checks off what tools are needed for an analysis

2. Question 12

   3 Points

   Theoretical capacity is:

   1. what most companies run at all the time

   2. best operating level

   3. rated capacity

   4. an achievable level of output in the short term

3. Question 13

   3 Points

   Which of the following sourcing strategies does not involve the use of a backup supplier?

   1. Multiple sourcing

   2. Cross sourcing

   3. Single sourcing

   4. Dual sourcing