We learned so many theories on CS , now its time to link these theories to practice. Consider yourself as a manager, what would you do in the following situation:

** An extremely dissatisfied customer walk-in your company complaining about the service you offered. what would you do to calm him/her down, especially that there are few other customers around and they can hear everything you and the dissatisfied customer say!

in your answer consider (skills you should have and how it helps you out in the situation, body language, customer's emotions, service knowledge).