we need to write user stories

Additional note: The assessment is targeted for a Salesforce Business Process Analyst. It will be extremely valuable if the answers were given in the context of Salesforce products.

Case Study 1

Given the following user stories, revise the following user stories to ensure that it is more useful and impactful to any target audience.

1. As a Sales Leader, I want to be able to pull all my Sales Representatives' open opportunities, so that I can report on them.
2. As a Sales Representative, I want to be able to log my emails onto the Opportunities, so that my Manager can see them.
3. As a Sales Representative, I want to be able to see all the leads that were assigned to me, so that I can work on them.

Case Study 2

Given the following user stories, please outline a list of scenarios that can potentially arise from implementing such scenarios. Please consider both positive and negative scenarios, and be as creative and exhaustive as possible.

• As a Sales Representative, I want to be able to associate relevant client team members with roles such as decision makers, influencers and procurement team members in my open Opportunities, so that I can correctly identify stakeholders to speed up the sales cycle.
• As a Sales Leader, I want to be able to identify opportunities with 2 or less associated client team members, so that I can provide the opportunity's Sales Representative coaching on how to better map out a client decision making structure.
• As a Finance Operations Executive, I want all Closed Won Opportunities to be associated with a Billing Contact, so that I can improve on-time invoicing and allow the company to collect revenue on time.

Please refer to Appendix A for an example of this exercise.

Appendix A

Given the following user stories, please outline a list of scenarios that can potentially arise from implementing such scenarios. Please consider both positive and negative scenarios, and be as creative and exhaustive as possible.

• As an IT administrator, I want the users to be authenticated before they can access the system, so that I can ensure only authorised users can gain access to the potentially sensitive company information.

Potential scenarios arising from the user stories above:

1. User enters valid credentials to login to Salesforce (Positive)
2. User enters invalid credentials (Negative)
3. User forgets password (Negative)
4. User account gets timed out for 15 minutes after 3 unsuccessful login attempts (Negative)
5. IT Administrator able to review all successful and unsuccessful logins and the user email address used for login. (Positive)
6. IT Administrator able to force reset a user's password (Negative)
7. IT Administrator able to unlock a timed out user account (Negative)

You do not need to write positive or negative in your answers. This is only indicated in the sample answer to help you understand the considerations that need to be done when expanding a user story.