We really need to develop a Continuous Improvement Plan. Can you please look at producing this for me?

In case you haven't got a copy of the minutes here is the list:

• Slow responses to some posts and questions on our Facebook page by customers - seems to be a bit of an issue over the weekend and after-hours - is this what we want?
• Customer accounts officers find it very slow to search for customer information and can't access the information when they are out on the road meaning they have to call someone in the office to look up info for them. Seems like only one person can access the customers' file at a time as well.
• A few complaints from customers about the attitude of some of the staff they have dealt with have come through. This seems to be since we recruited our last batch of contact officers.
• A few errors were detected within the marketing materials for our last conference. This carried over to changes made to our website which then showed incorrect information -

1. embarrassing! Customer accounts officers had to deal with the follow-up.

• Payroll reported that they are a bit stressed due to deadlines. Does everyone know what the requirements are for getting their timesheets in on time and how is that communicated to everyone? What could we change to lessen the load on the payroll staff?

. Your plan must include the following sections:

1. Overview of theorganisation

Describe the organisation, including details about the size, structure, culture and anticipated future growth. Your response should be 50-100 words.

1. Improvements to be achieved
   1. Identify the improvements to be achieved by the continuous improvement plan. The plan must include at least:
      1. one technology-focused improvement(For example, update software system to improve knowledge management systems and communication)
      2. one system improvement(For example, improve reporting or communication system to improve stakeholder engagement)
   2. Explain why each improvement is required.
   3. Identify and list the tasks and timelines for each improvement to be achieved.
2. Stakeholder analysis

Identify the key stakeholders and their role in the continuous improvement process and how you will communicate with them. Your response should be 50-100 words.

1. Implementation strategies

Describe your strategies for implementation. Specifically, address how you will:

1. develop decision-making processes to assist continuous improvement
2. encourage and engage the team
3. capture team progress, insights, and experience through knowledge management systems
4. communicate and consult with relevant parties
5. train staff (techniques to be used for different staff members)
6. meet the organisation's sustainability requirements
7. ensure compliance with legislative requirements.
8. Monitoring processes

List and explain the processes you will use to monitor the progress of your plan. Specifically, explain

1. types, content and regularity of reports and communications
2. how will you measure effectiveness?
3. how will your plan adhere to organisational policies, procedures, and protocols?
4. Manage opportunities for further improvement

Identify and explain two methods used to record, consolidate, and manage opportunities for further improvement. Your response should be 50-100 words.

1. Appendix 1 - Sample processes

From the strategies identified in question 4 (c), develop two sample processes of how you will train employees to enable them to participate effectively in continuous improvement.