Question: We sent a customer a statement that showed she had a credit for $150. Since then, she used her card and now she owes a

We sent a customer a statement that showed she had a credit for $150. Since then, she used her card and now she owes a minimum payment of $150. Can you issue a refund? a) No. Issuing a refund would have a negative effect on the account. b) Yes. The credit has nothing to do with her new account balance

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