Week 1 Discussion Question: Read the excerpt from the course textbook below. Do you agree/disagree that limiting their flexibility in defining a process with fewer deviations from the "happy path" will resolve the complexity of the model but may do so at the cost of accurately capturing the true process as it is being performed? Excerpt: "Close your eyes (metaphorically speaking) and imagine that you are hosting a workshop to design a business process. You have a room full of people who have a stake in the process, and your mutual goal is to come up with a BPMN process model. You start with a manageable circle of participants, and you ask them what the first task should be. During the course of the meeting, participants also point out the frequent need to jump back within the process and to repeat a previous task. While it is easy enough to represent such jumps in BPMN, if they have to be represented for more than half of the tasks, your model quickly starts to resemble a bowl of spaghetti. There are two ways out of this mess: 1. You explain that they will have to start working in a more structured manner, with fewer exceptions, deviations, backtracks and the like. This will limit their flexibility when acting within the process, which may frustrate employees and customers alike. On the other hand, the process will become predictable, repeatable, and less dependent on the implicit knowledge of the humans controlling the process." Week 1 Discussion Question: Read the excerpt from the course textbook below. Do you agree/disagree that limiting their flexibility in defining a process with fewer deviations from the "happy path" will resolve the complexity of the model but may do so at the cost of accurately capturing the true process as it is being performed? Excerpt: "Close your eyes (metaphorically speaking) and imagine that you are hosting a workshop to design a business process. You have a room full of people who have a stake in the process, and your mutual goal is to come up with a BPMN process model. You start with a manageable circle of participants, and you ask them what the first task should be. During the course of the meeting, participants also point out the frequent need to jump back within the process and to repeat a previous task. While it is easy enough to represent such jumps in BPMN, if they have to be represented for more than half of the tasks, your model quickly starts to resemble a bowl of spaghetti. There are two ways out of this mess: 1. You explain that they will have to start working in a more structured manner, with fewer exceptions, deviations, backtracks and the like. This will limit their flexibility when acting within the process, which may frustrate employees and customers alike. On the other hand, the process will become predictable, repeatable, and less dependent on the implicit knowledge of the humans controlling the process