Week $2$ Assignment

Below $is$ data taken from a survey from customers $of$ a northeastern USA metropolitan airport:

Comment Time $of$ day Comment Time $of$ day

Parking a mess $10$:$00am$ Lines too long $2$:$00pm$

Get more TSA access $1$:$00pm$ Food $is$ terrible $\frac{?}{?}$ overpriced $2$:$15pm$

Everything $isOK8$:$30am$ Airport $is$ dirty $3$:$15pm$

Double parking attendants $10$:$25am$ Airport was nice and clean $8$:$45am$

Lines too long $11$:$30am$ Major restaurant closed $4$:$00pm$

Too crowded $12$:$00pm$ Parking was a nightmare $2$:$00pm$

Food $is$ good $11$:$00am$ I won$tbe$ back $3$:$45pm$

$No$ traffic control $11$:$45am$ Need more bathrooms $1$:$20pm$

Great $3$:$30pm$ Nobody directing traffic $10$:$30am$

Need more snacks bars $1$:$00pm$ Very nice place $9$:$00am$

Security $is$ slow $8$:$30am$ Food $is$ gross $1$:$00pm$

Parking $is$ terrible $11$:$45am$ TSA $X-$Ray $is$ slow $3$:$15pm$

Bathrooms filthy $1$:$35pm$ Not enough TSA agents $12$:$15pm$

Well done $9$:$15am$ Main TSA gate shutdown $11$:$25am$

Unfriendly attendants $4$:$30pm$ Not worth the $ $8$:$45am$

Expand parking lot $2$:$00pm$ Great place. Will come back $5$:$30pm$

Hot dogs too expensive $12$:$00pmNo$ place $to$ park $1$:$00pm$

Coffee cold $10$:$30am$ Bathrooms were a mess $2$:$20pm$

Took $an$ hour $to$ park $12$:$30pm$ Not enough restaurants $11$:$15am$

Prices too high $8$:$30am$ Security was very efficient $10$:$00am$

$No$ complaints $8$:$45am$ Parking was a piece $of$ cake $4$:$30pm$

$1.$ Define and demonstrate with tables $or$ graphics each $of$ the tools $togenerate$ ideas$$ based $on$ the raw data above.

$2.$ Determine how $to$ find the root cause your team will work $on$ and explain why you chose that root cause.

$3.$ Determine what $todo$ with the root cause data $by$ developing a Total Quality Management $(TQM)$ solution. Develop your $TQM$ solution $by$ building out the various tasks within each phase $of$ the method you choose.