Week $2$ Assignment Figure number $($bold text$)$

Legend: Explanation of symbols or colors used in imaze.

Figure $1$

Figure title $($italic text$)$

earned in a $5$ year span.

'Note' in italic text followed by a period with a description of the figure. Table $1$

Structural model results of hypotheses of project success and vendor employees and clients

Note: Adapted from "Antecedents of Project Success: The Perception of Vendor Employees, G$.$ P$.$ Pannirselvam, and R$.$

Madupalli, $2011,$ The Ouality Management Journal, $(18)3,$ p$\mathrm{.}7.$ Now, on to the DMAIC process!

Click here and in similar spots for

the other parts of DMAIC. This

will open up additional

Define

information you need to create

your DMAIC program

What problem would you like to fix? Define is the first phase of tb

Six Sigma improvement process. During this phase the proje

drafts a Project Charter, plots a high$-$level map of the pro

clarifies the needs of the process customers. By cond

$9$ Process

Walks and talking to process participants they b their journey of

building their process knowledge. Before mo $g$ on to the Measure

Define

Phase, the team refines their project foc and ensures they're aligned

with the goals of organizational lead ship.

Define the

problem.

Below $is$ data taken from a survey from customers $of$ a northeastern USA metropolitan airport:

Comment Time $of$ day Comment Time $of$ day

Parking a mess $10$:$00am$ Lines too long $2$:$00pm$

Get more TSA access $1$:$00pm$ Food $is$ terrible $\frac{?}{?}$ overpriced $2$:$15pm$

Everything $isOK8$:$30am$ Airport $is$ dirty $3$:$15pm$

Double parking attendants $10$:$25am$ Airport was nice and clean $8$:$45am$

Lines too long $11$:$30am$ Major restaurant closed $4$:$00pm$

Too crowded $12$:$00pm$ Parking was a nightmare $2$:$00pm$

Food $is$ good $11$:$00am$ I won$tbe$ back $3$:$45pm$

$No$ traffic control $11$:$45am$ Need more bathrooms $1$:$20pm$

Great $3$:$30pm$ Nobody directing traffic $10$:$30am$

Need more snacks bars $1$:$00pm$ Very nice place $9$:$00am$

Security $is$ slow $8$:$30am$ Food $is$ gross $1$:$00pm$

Parking $is$ terrible $11$:$45am$ TSA $X-$Ray $is$ slow $3$:$15pm$

Bathrooms filthy $1$:$35pm$ Not enough TSA agents $12$:$15pm$

Well done $9$:$15am$ Main TSA gate shutdown $11$:$25am$

Unfriendly attendants $4$:$30pm$ Not worth the $ $8$:$45am$

Expand parking lot $2$:$00pm$ Great place. Will come back $5$:$30pm$

Hot dogs too expensive $12$:$00pmNo$ place $to$ park $1$:$00pm$

Coffee cold $10$:$30am$ Bathrooms were a mess $2$:$20pm$

Took $an$ hour $to$ park $12$:$30pm$ Not enough restaurants $11$:$15am$

Prices too high $8$:$30am$ Security was very efficient $10$:$00am$

$No$ complaints $8$:$45am$ Parking was a piece $of$ cake $4$:$30pm$

$1.$ Define and demonstrate with tables $or$ graphics each $of$ the tools $togenerate$ ideas$$ based $on$ the raw data above.

$2.$ Determine how $to$ find the root cause your team will work $on$ and explain why you chose that root cause.

$3.$ Determine what $todo$ with the root cause data $by$ developing a Total Quality Management $(TQM)$ solution. Develop your $TQM$ solution $by$ building out the various tasks within each phase $of$ the method you choose.