Week 5: TQM Tools

There are many quality management tools in the industry. Chapter 15 focuses on the various tools and when it's appropriate to use. There are two Critical Thinking exercises in this assignment.

Assignment Grading Rubric

Category	Description	Points
TQM Tool completed correctly	TQM Tool completed correctly	25
Flowchart	Flowchart designed properly	50
APA	Paper is formatted using APA guidelines and includes a title pa ge, and references cited properly	5
Total	All sections meet or exceeds above requirements	80

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GSCM326 WEEK 5 ASSIGNMENT: TQM TOOLS There are many quality management tools in the industry. Chapter 15 focuses on the various tools and when it's appropriate to use. There are two Critical Thinking exercises in this assignment. In Chapter 15, complete the following: PART I. WHICH TOOLS TO USE Total Quality Tools: What They Are Used For Tool Purpose Statement Flowchart Pareto Chart Cause-and-Effect Diagram Histogram Stratification Run Chart Control Chart Scatter Diagram Check Sheet Survey

PART II. CONSTRUCTING A FLOWCHART: SCHEDULING A MEETING Marion read that even the most routine tasks can be flowcharted and that when they are, the diagram may reveal complexity that is both surprising and unnecessary. She thought she would test this by flowcharting a process that seemed to be the most used in her organization, scheduling a meeting. She convened a meeting of her direct subordinates, and together they have listed the steps involved in scheduling a meeting. Now they are ready to develop the chart. You are the facilitator. Lead them through the diagramming process. (Draw the flowchart.) Constructing a Flowchart Steps in Scheduling a Meeting The Flowchart Select a Topic Select a Participants Select Date Select Time Select Place (accommodate any conflicts in the earlier steps) Prepare Draft Agenda Distribute Draft for Feedback Review Feedback (make necessary adjustments) Prepare Meeting Room Hold Meeting