Were Ben Barrett's original expectations for problem definition and analysis realistic? Why or why not?

What mistakes in the problem$-$solving process did Ben make?

How could Ben have improved his interpersonal skills?

If you were the ED administrator, Kent Jones, how would you have addressed the ED boarding problem? Do you think Kent's leadership energize stakeholders to change hospital processes?

What aspect of Mr$.$ Laidlaw's leadership style do you admire? How could Mr$.$ Laidlaw's leadership improve? What about the Chief Nursin Officer, Morgan Fein?

Your discussion should answer the following questions about case $4(15$ points$)$:

Discuss the importance of balancing clinical and financial performance in healthcare delivery.

Why was it so difficult for Dr$.$ DeSilva to see the waste in their processes?

Was organizational change successful? Identify each of the steps of a change leadership approach that Jane Lucas and Ashley Schaeff er at Rio Grande Eye Clinic in the case scenario.

Discuss the pitfalls of not including frontline team members in the improvement process.

Identify the type of waste of each of the opportunities for improvement, or "kaizen bursts," identified in the cataract surgery process.