Question: What are some of the basic steps to creating a customer journey map? a. Think about how to resolve problems and improve the customer experience.

What are some of the basic steps to creating a customer journey map?

a. Think about how to resolve problems and improve the customer experience.

b. Use an 800 number for customer feedback.

c. Identify all aspects of each individual customer journey.

d. Write down the beginning and end of their journey on a whiteboard.

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