what are the core problems and satellite problems ?

what are the core problems and satellite problems ?

MOTTVATING WORKERS AT JOHNSONVILLE SAUSAGE When Ralph Stayer became president of They started to become committed to making Johnsonville Sausage in 1980, the company was high-quality sausage. They even asked for inforIn good financial shape. Johnsonville was selling mation about costs and customers' reactions to its sausages in Wisconsin, Michigan, and Min- various types of sausages. Another group of emnesota and growing by a rate of about 20 percent ployees developed a new vacuum-sealed plastic package that prevented air leaks. This group a year. Customers bought its product because of package that prevented air leaks. This group its quality. However, Strayer noticed that em- gathered data, identified problems, worked with ployees did not seem tors and with other workers, and even visployees did not seem to care about their own suppliers and with other workers, and even visas mislabeling products, adding the wrong sea- package. The team took responsibility for measonings, or failing to mix the sausages properly. suring quality and then used those measureAnother employee ruined a big batch of fresh ments to improve production processes. Now sausage by spraying it with water while cleaning employees started to complain about fellow the area. Generally, people did what they were workers whose performance was slipshod or intold for eight hours, then went home. different. In fact, they complained to senior To get employees more motivated and com- management to either train them or fire them. mitted to the company, he and his senior man- Instead of firing them, the team designed ways agers decided to permit employees to make de- to coach them so that they could improve their cisions. They assigned quality to employees. Top performance. management stopped tasting the sausage, and Strayer, his top managers, and a group of the people who made sausage started tasting it. workers also designed a new pay system called