What are the elements in the listening process? What is active listening? Be familiar with the reasons we don't always listen effectively as we could What are the different types of listening responses and how do they affect communication? What types of ineffective listeners are there and what impact do they have on communication?
What are emotions? What makes up emotions? What influences emotional expression?
How does emotional contagion work?
What are facilitative emotions? Debilitative emotions?
What are fallacies and how do they work? Why do we form relationships?
§ What are the stages of Knapp's stage theory? Be able to apply them. 
§ Be able to describe and apply Baxter's Dialectical Tensions. 
§ Understand the different patterns of family communication. 
§ How can we communicate in friendships? 
§ Understand communication in intimate relationships. 
§ What is communication climate and how does it develop? 
§ What is the difference between confirming, disagreeing, and disconfirming messages? 
§ What are the different types of confirming and disconfirming messages and how can they impact 
§ communication and the self-concept? 
§ Why and how do we communicate defensively? 
§ What are Gibb's defensive and supportive communication climates? Be able to apply them. 
§ How can we respond non-defensively to criticism? 
§ What is conflict? 

 Know the different conflict styles and be able to apply them. 

How do complementary and symmetrical conflicts work?
§What is "toxic" conflict?