Question: What are the five dimensions we rely on when evaluating the quality of a service? Reliable, Intangible, Persuasive, Attractive, Perishable Reliability, Responsiveness, Assurance, Empathy, and

  1. What are the five dimensions we rely on when evaluating the quality of a service?

    Reliable, Intangible, Persuasive, Attractive, Perishable

    Reliability, Responsiveness, Assurance, Empathy, and Tangibles

    Responsiveness, Insurance, Telepathy, Intangibles, Responsibility

    Touchability, Movability, Reliability, Identifiability, Exceptionality

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

What are the five dimensions we rely on when evaluating the quality of a service? Reliability, Responsiveness, Assurance, Empathy, and Tangibles Reliable, Intangible, Persuasive, Attractive,...

Q:

Dissertation Topic: "The Effects of Cybersecurity Measures on the Productivity and Well-being of Teleworkers in the Healthcare Industry". Introduction Draft no more than TWO paragraphs here -...

Q:

Please critique this article and submit by the end of the day. Hi, can you help me with this critique I have no idea what to do. I have to submit by the end of the day so if you can do it as soon as...

Q:

INTRODUCTION In recent years we have witnessed many advanced and complex supply chains, owing to the rapid technological change, intense competition and globalization (Zhang et al., 2011). Many...

Q:

A SERVQUAL Model for Assessment of Service Quality in Supply Chain Songtao Zhang and Yanting Hou School of Management, Harbin University of Commerce, Harbin, Heilongjiang, 150028, China Abstract: To...

Q:

This is a case paper on jet blue airlines. You will be writing this paper as a hired marketing consultant of Jet blue. Chapter 2 - The Gaps Model of Service SERVICE QUALITY The quality of a service...

Q:

The five dimensions of evaluating service quality are: a . reliability, responsiveness, assurance, empathy, and tangibles . b . reliability, responsiveness, assurance, performance, and intangibles. c...

Q:

Product mixes can be described in terms of 1 . Product mix depth: Number of similar items within a product line. 2 . Product mix width: number of different product lines carried. 3 . Produce mix...

Q:

The expectation that your car will be waiting at the curb every morning got hard-wired into many Americans, with the growth of the auto industry. But that expectation has gone haywire for many city...

Q:

Question: 1)Reflect back from everything you have learned from this notes and write a summary: 2)Decide what your 2 or 3 most-important "Lessons Learned" are: MRK108 Midterm Notes Chapter 1: Product...

Q:

The polynomial f(x) given below has -6 as a zero. f(x) = x + 16x +94x+ 204 Find the other zeros of f(x). List the zeros separated by a comma.

Q:

In an August 2012 Gallup survey of 1,012 randomly selected U.S. adults (age 18 and over), 53% said that they were dissatisfied with the quality of education students receive in kindergarten through...

Q:

All of the following are incremental cash flows attributable to the project EXCEPT 2 6 Multiple Choice 1 0 S 0 1 5 7 4 9 substitutionary effects.financing costs.opportunity costs.complementary...

Q:

Case Greenbuilders Pte Lid ("GPL") is a local construction company which specialises in providing bespoke Design and Build construction services for private residential homes that are designed to be...