What are the key challenges DELL should be concerned with as it enters the

large$-$scale server market?

$(3$ Points$)$

$2.$ Should DELL outsource the four$-$hour service level support, or should DELL

provide the service with in$-$house resources? Why or Why not? $($Chose one

option but provide rationale for both options$)$

$(4$ Points$)$

$3.$ Assume DELL outsources the service support, then should it use IBM as a

vendor to provide the service support? Why or Why not? $($Please provide

rationale for going with IBM & for not going with IBM and indicate which

option you recommend!$)$

$(3$ Points$)$