Question: What are the key features shared by CRM software packages? Automate electronic surveys, polls, questionnaires Automate e - mail, call logs , Web site analytics,

What are the key features shared by CRM software packages?
Automate electronic surveys, polls, questionnaires
Automate e-mail, call logs, Web site analytics, campaign management
Control inventory, process orders, track customer interactions, analyze sales forecasts and performance
Manage call centers, help desks, and answer customers' queries
Salesforce automation, eCRM or Web-based CRM, survey management, automated customer service

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