What are the key problems in this case study and what are the solutions?

Tuition is the life blood of any four-year college and Downey College is no exception. Each year the Student Affairs Office initiates a campaign to get students to fill out their Free Application for Federal Student Aid (FAFSA) application. As with any tuition aid program, there is a timeframe when you must apply. If you miss the application deadline then you must wait until the following period. Downey College has lost several students during the enrollment process because the students did not complete their FAFSA application on time. Without the help of federal aid, the students were unable to take the courses they registered for. Hannah Hunt, vice president of student affairs, was eager to improve this process. Competing for student enrollment was a significant challenge and losing students because of FAFSA application errors was frustrating. Hannah decided to review the data from last year to determine how she could tackle the issue this year. Last year Hannah had her staff develop a check sheet on common errors concerning FAFSA applications. There were five major areas and an "other" area. She had them collect data by student status, that is, freshman, sophomore, junior, and senior. The information is listed below