1. What must operations management decisions always be tied to?

2. What are different ways a firm could focus its business strategy to achieve strategic advantage? Why is it important for an operations manager to know how the company is trying to position itself?

3. What are the major characteristics of products & services that customers typically care about (aka customer value)? What does quality encompass? Be able to translate these specific characteristics of products & services into customer needs and expectations within your line of work.

4. What kinds of activities/decisions do operations managers focus on?

5. Which components of customer value is a firm likely to focus on at different stages of a product's or service's life cycle?

Answer rating: 100% (QA)

Major characteristics of products services 1 Intangibility Services are intangible that is they cannot be seen Services being acts deeds and performance can be experienced but not possessed That is a ... View the full answer